ADD A NEW IDEA
-
Activation1
-
Admin Experience141
-
AI151
-
Backoffice2
-
Client Platform97
-
Contacts81
-
Core Product Experience637
-
Developer Platform353
-
Insights74
-
Analytics areas1
-
Analytics Exporting Data5
-
Analytics Functionality15
-
CSAT19
-
Direct connectors0
-
Insights - Other1
-
Insights - Systems0
-
Metrics13
-
Breakdowns and totals2
-
Business Hours and time measure3
-
Metrics - misc improvements1
-
Metrics by type5
-
-
-
Knowledge Base86
-
Live Chat113
-
Search28
-
Systems69
-
Workflows114
Live Chat
Status:
Will not do
- FILTER BY STATUS Clear
- Backlog
- Planned
- Will not do
- Already available
- Launched (hidden by default)
Showing 106
1
VOTE
Handling Chatbot Messaging During Holidays/Slow Periods
Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...
5
VOTE
6
VOTE
2
VOTE
Require the user to send a message before there is a push message from the chat widget launcher icon
Currently, when the user opens our website application, the chat widget appears on the screen with a red notification like there is a new message (even if they never clicked the chat widget). I think this is because we automatically send the intro...
4
VOTE
2
VOTE
2
VOTE
Customize chatbot flow based on chat visitor geographic location
Ability to customize the chatbot flow and serve a different flow to chat visitors based on their geographic location. For example, many companies only service particular regions or countries. It would be great if the chatbot could determine a user...
3
VOTE
Do not override customer contact details with pre-live chat form entries
We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
1
VOTE
2
VOTE
Leverage information from external database in chatbot flow
We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...