Live Chat
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VOTE
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VOTE
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VOTE
Option to display Knowledge Base widget (without live chat) during offline hours
Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
0
Planned
11
VOTE
Clarify inbound messages, outbound messages and comments in Chat conversations
The new design of a Chat conversation means that Inbound messages, Outbound messages and internal notes/comments can be difficult to distinguish due to the shades of blue and grey used. The compose box also now has a "Shared Draft" bar at all time...
1
Backlog
12
VOTE
3
VOTE
18
VOTE
7
VOTE
Chatbot timing for text that pops up on your page
It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
6
Backlog
9
VOTE
Customize chatbot flow based on contact fields
We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
0
Backlog
1
VOTE
Chatbot handoff - Add "Create Customer Portal Conversation" option
Requesting a 4th option is added for Chatbot end-of-path options - the option to create a new Customer Portal thread. Our team wants to move towards a portal-based support model, so auto-creating a new portal conversation when a chat visitor needs...
0
Backlog