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7
VOTE
Option for chat visitors to close the chatbot conversation themselves
As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
1
Backlog
7
VOTE
7
VOTE
7
VOTE
6
VOTE
6
VOTE
Make it easier to create drafts for chatbots
It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...
0
Backlog
6
VOTE
Only notify me when a new chat conversation begins, not for each message
Currently I am notified every time a chat message comes in, which means I get a ton of notifications all the time. I'd prefer to only be notified when a new chat conversation comes in (once I know there's a new chat conversation, I tend to stay on...
0
Backlog
6
VOTE
5
VOTE
Play and send audio messages directly within the chat interface
When our customers send audio messages, they are received as downloadable files, rather than allowing us the option to play them directly within the chat interface, as is standard in WhatsApp. Also, the file opens in a new tab rather than staying ...
1
Backlog
5
VOTE