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Live Chat

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Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)
almost 3 years ago in Live Chat 1 Backlog

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
over 1 year ago in CSAT - channels / Live Chat 0 Backlog

Include emojis in chatbot flow messages

It would be nice to be able to include emojis in messages sent by the chatbot flow to make the bot flow feel more approachable.
5 months ago in Chatbots 0 Backlog

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
10 months ago in Live Chat 1 Backlog

Improved analytics for Front Chat

No description provided
12 months ago in Live Chat 0 Backlog

Add mobile SDK for Front Chat

No description provided
almost 2 years ago in Live Chat 0 Backlog

Chatbot Flow Previewer

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
5 months ago in Chatbots 0 Planned

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
3 months ago in Chatbots 0 Planned

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
5 months ago in Chatbots 0 Backlog

Notifications / new message sound for chat visitors

Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.
2 months ago in Front Chat 0 Backlog