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Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
8 months ago in Chatbots 0 Backlog

Analytics for chats initiated on different visitor URLs

We would like a report of what pages customers initiate help requests through our Chat widget.
8 months ago in Live Chat 0 Backlog

See chat guest's site navigation history

We used a different chat app before and used to be able to see the navigation history of the guest we were chatting with, it was really helpful to understand what the guest was looking at at and what other pages he had visited before
8 months ago in Front Chat 0 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
over 1 year ago in Live Chat 0 Backlog

Trigger chatbot with tag

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.
10 months ago in Chatbots / Live Chat 0 Backlog

Customize color of widget launcher separately from widget

No description provided
over 1 year ago in Live Chat 0 Backlog

Chatbots: Update chatbot transcript UI

Is it possible to update the chatbot transcript so it shows chat bubbles instead of a thread with all the chatbot history? It's better to show maybe 20 of the last messages with chat bubbles.
12 months ago in Live Chat 0 Backlog

Smaller Chat icon on mobile experience

Adapt the size on the chat widget launcher to be smaller on mobile phones. Now it's quite large and takes up little bit too much space.
12 months ago in Front Chat / Live Chat 0 Backlog

Show all anonymous user's names as 'Visitor'

When a customer reaches out and is not verified (is not logged in), a random name appears on the chat. We would like these these chats to come in with users' name as 'Visitor'.
about 1 year ago in Live Chat 0 Backlog

Allow IP address to be blocked in Front Chat

Ability to whitelist certain IP addresses to prevent spam in Front Chat
about 3 years ago in Live Chat 0 Backlog