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Allow developers to declare type of a custom channel

let customers "declare" the type of a custom channel? Like the implementation would be custom but we could still see it as "chat" or "voice" or "SMS" for other parts of the app? https://front.frontapp.com/open/cnv_fprkd4z?key=2WA7WXqjVd6l0ZyPEZB-Z...
4 months ago in Channel API 0 Backlog

Hiding Plug-Ins

We have an API plug in that we don't want to remove, but we would love the ability to hide it from all of our team at once rather than having everyone have to hide it individually.
4 months ago in Developer Platform 0 Backlog

Add an 'is_archived' flag to the tag API response

As per the title suggests, currently there is no way to tell if a tag returned by the 'List tags' endpoint is archived or not (please correct me if Im wrong). As Im trying to automate the process of tagging email, I recently ran into an issue wher...
4 months ago in Developer Platform 0 Backlog

Ability to set the width of a plugin as a developer

No description provided
about 1 year ago in Plugins 0 Backlog

Multiple plugins open simultaneously

Sometimes I need to copy multiple fields of information directly from one plugin to another. Having multiple plugins all open could also allow more of a customizable "dashboard" experience in Front.
4 months ago in Developer Platform 0 Backlog

Expand Context Link pattern matching logic for multiple character classes

Being able to add multiple character classes to the string that Front targets in contextual linking. Maybe by having some "and/or" logic. For example, Inv: [Letters or digits] OR [letters-digits]. Use case. We get multiple different types of invoi...
9 months ago in Developer Platform 0 Backlog

Fetch messages by a common Outlook ID using Core API

Hi, We are implementing a requirement to correlate Outlook emails to Front messages. There is one common ID in the source message (internetMessageId in Outlook and message-id in Front). We need to have the ability to fetch a message using the Fron...
9 months ago in Core API 0 Backlog

Ability to log emails to Hubspot deals, not just contacts

Essentially make it work the exact same as the Gmail HubSpot plugin.
about 1 year ago in Existing integrations 1 Backlog

Fetch Google location (and other values) from Google Business Messages payload

Having the Google Business Messages integration is a great feature. However, with more than 200 Business profile locations on Google connected to the same agent, it's difficult to get an overview of what location customers started the Business Mes...
5 months ago in Developer Platform 0 Backlog

Report Phish | ProofPoint Phishing Alarm/Report Phish Extension

This extension is used by many companies and by ours. It is integrated in our Microsoft 365 suite. When we have deployed Front, it makes the Phishing of an email more of a challenge to our workers as they need to go through many unsecure hoops to ...
9 months ago in New integration requests / Security 0 Backlog