Developer Platform

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Show message sent failures in Dialpad channel

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.

7 months ago in Existing integrations / SMS 0 Backlog

4 VOTE

Vonage Integration

Use Vonage like Twilio to connect into WhatsApp. I'm not sure if this would be worth exploring as we look at expansion in Europe. Client in Germany brought this up.

about 1 year ago in Developer Platform 0 Backlog

3 VOTE

Access Contact's Account via Plugin SDK

As a developer, I'm building a plugin application with the Plugin SDK. It would be helpful to access the Account record for the Contact(s) included in a conversation directly in the payload provided by the plugin SDK, rather than being required to...

11 months ago in SDK 0 Backlog

7 VOTE

PipeDrive CRM sync

Integrate PipeDrive with Front

about 2 years ago in Developer Platform 0 Backlog

2 VOTE

Freshservice IT Service Management Integration

Feature to submit Freshservice incident or service request ticket. Ticket details are synched back to Front for traceability

8 months ago in New integration requests 0 Backlog

5 VOTE

Tags API: add ability to see and set 'Archived' property

1) The GET /tags list should include a flag to indicate whether a tag has been archived 2) There should be a way to archive a Tag via API

over 1 year ago in Core API 1 Backlog

5 VOTE

Salesforce integration — ability to log emails to Cases

No description provided

over 1 year ago in Existing integrations 0 Backlog

3 VOTE

Hubspot / Salesforce CRM Sync to update lists

Ability to have contact/accounts lists updated just like custom fields from the CRM Syncs (Salesforce, Hubspot etc)

12 months ago in Contacts / Existing integrations 0 Backlog

5 VOTE

Shopify integration: sync Shopify data to Front

Bring Shopify data (orders, customers and products) so we can use it (not just a visual in a side window). For example, creating rules and tags based off Shopify tags would be amazing. We use tags in Shopify extensively and would love our conversa...

over 1 year ago in Existing integrations / Workflows 2 Backlog

4 VOTE

Merge conversation using API

No description provided

over 1 year ago in Core API 0 Backlog

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