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AI tagging rule to support more triggers (e.g move, new inbound conversations)

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...
1 day ago in AI / AI tagging 0 Planned

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
1 day ago in AI / AI extensibility 0 Backlog

AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
2 days ago in AI / AI suggested replies (auto draft) 0 Backlog

AI tagging to support a default "other" tag

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...
1 day ago in AI / AI tagging 0 Backlog

AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
2 days ago in AI suggested replies (auto draft) 0 Backlog

AI tagging for individual inboxes

No description provided
9 days ago in AI / AI tagging 0 Backlog

Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
3 days ago in AI / AI tagging 0 Backlog

Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.
8 days ago in AI / AI tagging 0 Backlog

Utilize Internal Knowledge Base for Suggested Replies

No description provided
9 days ago in AI 0 Backlog

Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
9 days ago in AI / AI suggested replies (auto draft) 0 Backlog