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See more similar conversations

It would be helpful if we could: flag suggested conversations that were not helpful (more often than not, there's at least 1 irrelevant suggested similar convo) have the AI generate more similar conversations if possible (when the user flags one o...
5 days ago in AI / AI similar conversations 0 Backlog

Better conversation preview for Similar Conversations

I wish to better understand if a similar conversation is a good one, so I can open it up and get the answer I need. I need to quickly see what a conversation is about. What about seeing a Similar Conversation answer, which is a text saying why thi...
5 days ago in AI / AI similar conversations 0 Backlog

AI suggested replies (Auto-draft) for chat

Same as auto-draft with AI for emails, but for chat
26 days ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

AI Summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
about 1 year ago in AI / AI summary 0 Planned

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
10 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Planned

AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
2 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

AI chatbots trained on historical conversation records

Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again. It would be very invaluable to be able to train AI on these historical conversation records for both generating emai...
about 1 year ago in AI / AI knowledge / Chatbots 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
10 months ago in AI / AI knowledge / Knowledge Base 0 Backlog

AI Summary of a conversation is available via the API

Ability to pull the AI Summary of a conversation via the API
3 months ago in AI / Core API 0 Backlog

AI Answers and Suggested replies to leverage All Front Conversation History

Leverage past email history for AI Answers/AI Compose in email
3 months ago in AI / AI knowledge / AI suggested replies (auto draft) / Chatbots 0 Backlog