AI

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Show summaries for all conversation previews

Show the comnversation summaries as a pop-up when hovering over a conversation preview so a user can more easily understand what a conversation is about and work faster. For example, showing the summaries on conversation previews in the inbox view...

3 days ago in AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

2 VOTE

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...

3 days ago in AI / AI angel (QA before sending) 0 Backlog

2 VOTE

AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account

3 days ago in AI / AI summary 0 Backlog

2 VOTE

Correct AI summaries

Allow users to edit the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.

3 days ago in AI / AI summary 0 Backlog

2 VOTE

Similar conversations accuracy improvement

Similar conversations lack of accuracy.Ideas: Leverage topic similiary + intent similiarity Allow to remove "similar" results

4 days ago in AI / AI similar conversations 0 Backlog

6 VOTE

AI tagging for individual inboxes

No description provided

23 days ago in AI / AI tagging 0 Backlog

3 VOTE

AI tagging rule to support more triggers (e.g move, new inbound conversations)

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...

15 days ago in AI / AI tagging 0 Planned

2 VOTE

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...

15 days ago in AI / AI extensibility 0 Backlog

2 VOTE

AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.

15 days ago in AI / AI suggested replies (auto draft) 0 Backlog

39 VOTE

AI summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.

about 1 year ago in AI / AI summary 0 Planned

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