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Attachment in Application Object

The ability to bring in attachments to an application object would allow for more efficient automation related to inbox management. Connectors built with systems that have files are not as valuable as they could be.
about 2 months ago in Developer Platform / Dynamic objects 0 Launched

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
5 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Launched

Support OAuth2 Client Credentials grant type for App Connectors

Right now when configuring a Server as part of building an App Connector, only the Authorization Code OAuth2 grant type is supported. It would be helpful to introduce support for the Client Credentials grant type ( https://auth0.com/docs/get-start...
6 months ago in Developer Platform / Dynamic objects / Links / Partner Integrations 0 Launched

Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
8 months ago in Chatbots / Live Chat 1 Launched

Macro Restricted by Inbox

There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams
8 months ago in Macros 0 Launched

Ability to save progress during Application Object setup

Currently if your Application Object doesn't pass the final test step none of your progress will save as you are not given the option to save progress. This can be really tough for teams that setup complex variables and connections as they have no...
9 months ago in Dynamic objects 0 Launched

[language] Add Chinese to AI Translate options

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...
9 months ago in AI / AI compose / AI language 1 Launched

Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.
10 months ago in Search 1 Launched

Utilize Internal Knowledge Base for Suggested Replies

No description provided
10 months ago in AI / AI suggested replies (auto draft) 0 Launched

Include resolution time as an option for the Tags report

Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...
10 months ago in Insights 0 Launched