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Knowledge Base

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[KB access control] Enable external login access for knowledge bases

Today, internal KBs can only be accessed by users logged in to Front. External KBs can be accessed by anyone with the link. We do not support custom authentication for readers to access either of these KBs.
over 1 year ago in Knowledge Base 7 Launched

Ability to reorder articles manually in the knowledge base

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
over 1 year ago in Knowledge Base 3 Launched

Knowledge Base / Help Center

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...
over 2 years ago in Knowledge Base 3 Launched

[KB insights] Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
over 1 year ago in Knowledge Base 3 Launched

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
about 1 year ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Launched

[KB access control] Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
about 1 year ago in Knowledge Base 1 Launched

Multi-language support / localization for Knowledge Base

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...
about 1 year ago in Knowledge Base 3 Launched

Knowledge Base API - CRUD for internal & external KBs

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories
about 1 year ago in Knowledge Base 0 Launched

AI composer functionality for drafting KB articles

No description provided
10 months ago in AI / Knowledge Base 0 Launched

Provide the option of a Robots NoIndex meta tag

Currently, there is no way to tell search engines not to index the help site. This can cause issues with SEO, especially when the help site content is taken from, or substantially overlaps, the content on the main www. site. A robots.txt file (dis...
11 months ago in Knowledge Base 0 Launched