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Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
6 days ago in Permissions / Rule management 0 Backlog

View-only inbox access (and other finer inbox-level permissions)

Giving a finer level of control over what you can do in an inbox will unlock View-only access. This is when a user can see what's in an inbox, but only has limited actions available.
about 2 years ago in Conversation/inbox permissions 1 Backlog

In-app admin audit trail

Admins need in-app review of past versions of objects in Front. For instance, navigate effortlessly across all versions of a rule to answer the following questions: - When was the last edit? And when were all other past edits? - Who did the last e...
almost 2 years ago in Admin audit trail 0 Backlog

Give non-admins permission to manage shifts

Add a new permission for managing shifts, that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
about 1 year ago in Teammate edit permissions quirks 0 Backlog