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Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
26 days ago in Insights 0 Already available

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
7 months ago in Knowledge Base 0 Already available

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email
over 2 years ago in Live Chat 0 Already available

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
9 months ago in Merge / privacy leaks / threading 2 Already available

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
8 months ago in Notify 0 Already available

Make chat window smaller when browser is not on full screen mode

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
about 1 year ago in Live Chat 0 Already available

Add 1 hour timeslots with the "Insert meeting times" button

Right now, Front's "Insert meeting times" button only suggests 30-minutes timeslots, even when 1 hour-long or 2 hour-long timeslots are selected, with the matching duration of the timeslot selected in the modal. I think the inputted duration of a ...
12 months ago in Scheduling Links 2 Already available

Allow scheduling link times at 15 min increments rather than default 30

No description provided
over 1 year ago in Scheduling Links 1 Already available

Profile summary tooltip when hovering over user display picture in email/discussion

Imagining it would work similarly to Slack, where the popup shows the person's position/role, preferred pronouns, and local time. Sometimes the number of participants in a conversation/discussion grows fairly large and requires collaboration from ...
about 1 year ago in Accessing / Organizing Data 1 Already available