ADD A NEW IDEA

All ideas

Showing 113

Filters in Audit Logs

Add filters by date, by who made the update and by resource type to the audit logs
3 months ago in Admin audit trail / Admin Experience 0 Launched

Attachment in Application Object

The ability to bring in attachments to an application object would allow for more efficient automation related to inbox management. Connectors built with systems that have files are not as valuable as they could be.
3 months ago in Developer Platform / Dynamic objects 0 Launched

Access "Current Teammate" in Macro Dynamic Variables

When building a Macro, be able to access the "current teammate" in Dynamic Variables to include some information about them in the conditions or actions.
5 months ago in Macros 3 Launched

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
7 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Launched

Support OAuth2 Client Credentials grant type for App Connectors

Right now when configuring a Server as part of building an App Connector, only the Authorization Code OAuth2 grant type is supported. It would be helpful to introduce support for the Client Credentials grant type ( https://auth0.com/docs/get-start...
8 months ago in Developer Platform / Dynamic objects / Links / Partner Integrations 0 Launched

Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
9 months ago in Chatbots / Live Chat 1 Launched

Macro Restricted by Inbox

There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams
10 months ago in Macros 0 Launched

Ability to save progress during Application Object setup

Currently if your Application Object doesn't pass the final test step none of your progress will save as you are not given the option to save progress. This can be really tough for teams that setup complex variables and connections as they have no...
11 months ago in Dynamic objects 0 Launched

[language] Add Chinese to AI Translate options

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...
11 months ago in AI / AI compose / AI language 1 Launched

Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.
11 months ago in Search 1 Launched