Compliance & security

Problem Organizations that work with government agencies or security-sensitive partners receive S/MIME encrypted emails (.p7m files) that cannot be viewed or actioned within Front. Teammates must switch to Outlook to handle these messages. Request...

Problem Data retention policies apply to all conversations indiscriminately, with no way to exclude specific conversations that should be preserved. Request Allow admins to scope data retention policies using filters such as tags, contacts, domain...

Problem Front may display only sender names without email addresses, making it harder to identify phishing attempts where display names are spoofed. Request Provide a setting to always display the full email address alongside the sender name, so t...

Problem There is no dedicated log for security-related events such as user logins, logouts, MFA successes and failures, or IP addresses. Security activity is not systematically tracked, limiting admin visibility into authentication and access patt...

Problem There's no alert when sending messages to external email addresses, creating a risk of accidentally sharing sensitive information with people outside the organization. Request Display a warning banner when composing a message to external e...

Problem Audit logs are only accessible within Front's UI, with no way to programmatically export or stream them to external monitoring and SIEM platforms. Request Provide API endpoints and/or webhook notifications for audit log events, so organiza...

Problem Front does not support Microsoft 365 sensitivity labels (Purview), so teams cannot set, view, or change labels that enforce encryption and watermarking protections on emails. Request Add support for viewing and applying M365 sensitivity la...

Problem The email read-tracking feature must be disabled channel by channel, which does not scale for organizations that want to disable it company-wide. Request Introduce a company-level setting to disable the "Track sent emails" feature across a...

Problem Front does not support BIMI (Brand Indicators for Message Identification), so verified sender logos are not displayed alongside incoming emails. Request Add BIMI support so that authenticated sender brand logos appear in conversations, hel...

Problem Front provides no visibility into email deliverability metrics, leaving teams unable to detect bounces, spam placement, or sender reputation issues. Request Provide a deliverability dashboard covering send/delivery/bounce rates, authentica...