Other (workflows)

Request Automatically populate recipient fields when using message templates. This streamlines messaging workflows and reduces manual entry.

Problem Rule creation permissions are currently binary—users either can or cannot create rules. There is no way to restrict which types of rules specific users can create. Request Add granular permissions for rule creation, allowing administrators...

Request Display when each email template was last used, helping teams identify and reuse frequently needed templates.

Problem When a parent tag has child tags that are regularly added, rule conditions using 'require tag' must be manually updated each time new subtags are created. Request Allow rule conditions to dynamically reference child tags of a parent tag so...

Problem Rule conditions cannot explicitly check for empty or null values, preventing workflows like 'do X if subject is empty.' Request Add support for explicit empty/null value conditions in rule logic.

Request Create and apply automation rules to individual conversations. This enables granular control over conversation-specific workflows and actions.

Allow tag and empty inbox creation from the rule editor to speed up creation.

Request Require and track tags on personal email inboxes to distinguish between client-facing emails and personal or spam emails.

Problem Exported ruleset CSVs contain inbox IDs and tag IDs instead of human-readable names, making it difficult to identify which rules apply to which inboxes and tags. Request Include inbox names and tag names in exported ruleset CSVs instead of...