Insights

Allow multiple questions in Customer Satisfaction surveys.

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...

Ability to filter in analytics by conversation custom field (similarly to tags)

This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...

In Analytics, measure handle time for first reply only

Hide comments from teammates (while still recording results).