Insights

Showing 25 of 553

Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.

over 2 years ago in OOO - Analytics 0 Backlog

29 VOTE

CSAT: Customize text in survey page

Ability to customize text in Customer Satisfaction surveys.

almost 2 years ago in CSAT - Customisation - general 1 Backlog

16 VOTE

New metric: first reply handle time

In Analytics, measure handle time for first reply only

4 months ago in Analytics - Times 0 Backlog

15 VOTE

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

almost 2 years ago in CSAT - Customisation - survey - scale 0 Backlog

14 VOTE

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.

over 2 years ago in Insights - Other 0 Backlog

13 VOTE

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.

almost 2 years ago in CSAT- Customisation - survey - answers 0 Backlog

8 VOTE

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.

over 1 year ago in CSAT - journey 0 Backlog

8 VOTE

CSAT: hide comment

Hide comments from teammates (while still recording results).

over 1 year ago in CSAT - journey 0 Backlog

8 VOTE

Add internal discussions to Analytics

No description provided

over 2 years ago in Metrics by type 0 Backlog

5 VOTE

Report on individual tags

No description provided

about 1 year ago in Analytics - Breakdown - Tags 0 Backlog

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