Skip to Main Content
ADD A NEW IDEA

FILTER BY CATEGORY

Insights

Showing 25 of 553

Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 2 years ago in OOO - Analytics 0 Backlog

CSAT: Customize text in survey page

Ability to customize text in Customer Satisfaction surveys.
almost 2 years ago in CSAT - Customisation - general 1 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
4 months ago in Analytics - Times 0 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
almost 2 years ago in CSAT - Customisation - survey - scale 0 Backlog

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
over 2 years ago in Insights - Other 0 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
almost 2 years ago in CSAT- Customisation - survey - answers 0 Backlog

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.
over 1 year ago in CSAT - journey 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
over 1 year ago in CSAT - journey 0 Backlog

Add internal discussions to Analytics

No description provided
over 2 years ago in Metrics by type 0 Backlog

Report on individual tags

No description provided
about 1 year ago in Analytics - Breakdown - Tags 0 Backlog