Navigate - find your work

Problem The unread counter is hidden when the browser tab is pinned or minimized. Request Display a notification badge or counter on pinned browser tabs, similar to Gmail.

Problem The 'notify all recipients' rule sends notifications to all recipients of a conversation, including the sender, resulting in unnecessary notifications for the user who triggered the action. Request Modify the 'notify all recipients' rule t...

Request Send notifications when tasks are resolved.

Problem The conversation list currently displays only "time left to reply goal" instead of actual message timestamps, making it difficult to quickly reference when emails arrived for prioritization and team collaboration. Request Add message times...

Problem Out of Office status currently auto-mutes all notifications, making it impossible to selectively manage notification settings while away. Request Allow notification settings to remain customizable when Out of Office is active, with notific...

Problem New message pop-ups and meeting reminder notifications are not clickable, requiring users to navigate manually to the item instead of opening it directly from the notification. Request Make message pop-ups and meeting reminders clickable s...

Problem Currently, notifications can only be triggered for any message received in a specific inbox. Users need finer-grained control to identify important messages. Request Add the ability to define notification rules based on sender, keyword, or...

Problem Email notifications of private comments are truncated to 200 characters, forcing agents to open the app to see the full comment. Request Display the complete comment text in email notifications so agents can see full context without switch...

Problem When personal and work email accounts are linked, personal emails can be distracting and visible when screen sharing. Request Add the ability to hide individual inboxes from the sidebar.

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...