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Core Product Experience

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Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.

When assigning, do not show teammates from other workspaces

For customers with multiple workspaces, they do not want agents to see teammates from other workspaces when opening the dropdown list in P3 to assign the conversation.
about 5 hours ago in Assigning / Workspaces 0
275 VOTE

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
about 1 year ago in Snooze 1 Backlog
410 VOTE

Ability to @mention a team

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.
over 3 years ago in Comments / @ mentions 13 Backlog

Create calendar events on mobile

Hi team! Filing an Idea on behalf of a prospect. They would like to request the ability to create calendar events from our mobile apps.
10 months ago in Create New Event / Mobile 0 Backlog
107 VOTE

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
about 1 year ago in Vacation responders 0 Backlog
149 VOTE

@mention someone in an email when composing

When I @mention someone in an email, I would like the user's contact to be automatically added as a recipient or at least given the option to tag them in the body to make specific call outs.
over 1 year ago in Composer 9 Backlog

AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
20 days ago in AI / Attachments / Compose - write efficiently with quality 0 Backlog

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
about 1 year ago in Core Product Experience 2 Backlog

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
about 1 year ago in Core Product Experience 0 Backlog