Live Chat

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...