Problem Teams are using Microsoft Teams for communication, but conversations with them can't be handled directly in Front without switching between apps. Request Send and receive Microsoft Teams messages directly within Front conversations.
Summary Add a rule trigger that fires whenever a conversation's existing Application Object is refreshed and one or more of its values change. Problem Currently, App Triggers assume the external system can format the webhook in the exact format ex...
Problem The Core API does not support linked conversations, so integrations cannot programmatically create or read conversation links. Request Add API endpoints for creating, reading, and deleting conversation links.
Problem Teams want to leverage Claude's AI capabilities for email workflows like summarization and analysis, but Claude isn't available as an AI provider in Front. Request Integrate Claude to enable email summarization, action item extraction, tre...
Problem Integrating AI agents with Front currently requires handling API implementation details manually, which adds complexity. Request Provide an MCP Server for Front to simplify integrating AI agents and external tools.
Problem API Analytics currently only display call counts per endpoint for a given time period, making it impossible to trace failures or rate limiting issues back to specific tokens or API keys. Request Ability to view which API token generated ea...
Problem There is no way to communicate with non-Front teammates over Google Chat without leaving Front. Request Add a Google Chat integration (plugin or channel) to send and receive Google Chat messages within Front.
Problem 3CX, a popular telephony solution especially in EMEA, has no native integration with Front. Request Add a 3CX integration so teams using 3CX for voice can manage calls within Front.
Problem Slack inbox channels must be created manually, creating operational friction during customer onboarding. At scale, this manual step requires coordination and slows down the onboarding process. Request Add API support for programmatically c...
Problem Teams can't receive and manage iMessage Business Chat conversations in Front alongside other channels. Request Integrate iMessage Business Chat as a channel type in Front so conversations can be received and responded to directly.
