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32
VOTE
Ability to "mark conversations as distinct" so that option to merge disappears?
It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...
14
VOTE
20
VOTE
8
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6
VOTE
7
VOTE
Increase the Merge conversation message limit - 100 is too low
Merging conversations is my favorite Front feature and we use it extensively. We've recently come up against the 100 message limit (15 people on an email chain and 4 support engineers can hit 100 messages VERY quickly). 100 Message merge limit has...
8
VOTE
2
VOTE
Add activity in-line when email has automatically Smart Merged
Our team has very long and complex correspondence day to day and it does become difficult at times to realize at what point an email has been smart merged. It would be ideal if this was highlighted at point of merge in the email or at the latest u...
1
VOTE
Remove email participants if they're removed from the conversation on subsequent replies
When working in Shared Inboxes, there are times when an external email participant may remove other recipients and send only to specific people. However, in Front, everyone still sees this if they were included on the original email. It's caused a...
1
VOTE
Ability to sync all messages to sender/recipient similar to Twilio/SMS channels
When you hit compose and create a new message it would be preferred if a setting existed that would automatically thread message to an existing thread if the sender/recipient is the same. Currently Front will always create a new conversation when ...