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Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
11 months ago in P1 navigation - left pane / Tags 2 Backlog

Ability to hide the left sidebar

Ability to hide left sidebar to focus just on the conversations list and reading pane
about 1 year ago in P1 navigation - left pane 3 Backlog

Linked conversation - New linked request (between 2 inboxes)

Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
about 2 months ago in Linked conversations 1 Backlog

Linked Conversations support for Discussions

Managers may have an internal discussion about a task list pertaining to an email conversation. Rather than add the task list to the comments of the email conversation, they'd like to create a separate discussion for the task list and link that di...
about 1 month ago in Core Product Experience / Linked conversations 0 Backlog

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields
6 months ago in Navigate - find your work 1 Backlog

Display email count for partially delegated inbox(es)

Currently, there is no email counter for delegated inboxes.I am proposing that delegated inbox should have counters, just like all other inboxes. Just like in any other inbox, email count is necessary (and expected) so you can know when you have n...
about 1 month ago in P1 navigation - left pane 0 Backlog

@ Mention activity view or notification center

I am hoping it would possible to build-in a notification center that would house all activity where I am (or users) @ mentioned. If this is not possible, modifying rule limitations to expand across all inboxes I have access to, to apply a custom p...
11 months ago in Notifications 1 Backlog

Remove Inbox limit for personal/shared Views (50 inboxes)

We connect Front to a bunch of Slack channels, an individual channel for every big client. There is a separate inbox for each channel, so far so good. Now, we use "Unassigned" view to see tickets that have "Unassigned" tag, as well as other view t...
5 months ago in P1 navigation - left pane 0 Backlog

Customize sound (volume and type) of notification

No description provided
over 2 years ago in Desktop / Live Chat / Notifications 0 Backlog

Granular setting to only show calendar notifications

Notification setting that only allows calendar notifications and mutes all other types of notifications
12 months ago in Notifications 0 Backlog