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Update rules to recognize tags added from the Front API

Background I was fixing an issue where a notification rule for a broker wasn't working. The rule was supposed to notify him when his team's tag was added to an email in our invoices inbox. This tag is added programmatically through an API, and we ...
about 2 years ago in Developer Platform 0 Backlog

Filter out notifications emails from search results

Description: Notifications can be overwhelming in search results. it would be great if possible to filter them out either with a filter or automatically with no action from teammates.
about 4 years ago in Search Results 0 Backlog

Remove Application Update Notifications

Not all users are authorized to apply updates. For users that don't have authorization, if they click on the update, it errors out.
about 2 years ago in Client Platform 0 Backlog

Be able to apply notification settings to entire team instead of going one by one

No description provided
over 2 years ago in Notifications 0 Backlog

cc or sender rules based on account

As an administrator, I would like to set the following rule: If message received in any inbox AND to OR cc recipients are part of an accountassign message to account owner The reason is we have several vendors and internal notifications that go to...
over 2 years ago in Workflows 0 Backlog

Ability to customise all Chat windows (colour, size etc)

At the moment only the launcher and the header colours can be changed, but in an age where most websites use loads of white areas it would be great if the chat window background colour or the notification 'toast' can be customised to a different c...
over 2 years ago in Live Chat 0 Backlog

Ability to send notifications to an alternative email (individual or team) regarding an assigned conversation that never got a reply

Option to have notification emails sent to an alternative email/team email regarding an assigned conversation that never got a reply, either because the assigned contact is out of office or hasn't seen/responded the email + option to customize the...
over 2 years ago in Notifications 0 Backlog