Customers sometimes send in their complete credit card number, putting themselves and our company at risk for fraud. I have worked with other platforms that auto redact this information prior to the email getting into the inbox.
Adding responses to Reviews and Q&As to to Google Business feature.
On top of responding to messages on GMB, the Google Business feature should explore adding reviews and Q&As as channels. The ability for our team to respond directly to all correspondences from Google users in one place would be invaluable.
It would be useful to be able to access the Inbox custom fields when adding template variables into signatures, so that we could have one signature that pulls in inbox-specific information. Right now we use Account custom fields for a similar purp...
Allow Front users to mention people when posting responding to comments on Instagram, Facebook, and other social media channels. From customer: Our primary goal is to increase engagement directly on the posts. Shifting conversations to DMs would s...