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Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
about 1 year ago in Bulk updates 0 Backlog

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.
7 months ago in Insights 0 Backlog

Separate Internal Comments From Email Thread

We would like a view that separates the internal chat comments from the email threads, a view to partition the two separately. Right now we have chats between internal users intertwined within the email thread and it looks cumbersome. Our ag...
over 1 year ago in Comments / @ mentions 0 Backlog

Ability to save the view - Expand or Collapse within a conversation

Currently the view of email that comes into a conversation defaults to Expand All, and for each conversation users has to go and collapse all, to see each email entry in that conversation. Could there be a feature enabled that allows each user to ...
over 1 year ago in Core Product Experience 0 Backlog

Default workspace for Analytics

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.
7 months ago in Insights 0 Backlog

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
7 months ago in Insights 0 Backlog

Segment.io integration

https://frontjira.atlassian.net/browse/PB-1183
almost 4 years ago in New integration requests 0 Backlog

Dynamic Objects: "Only identify text patterns in messages" Option

Include option to:"Only identify text patterns in messages" Reduces spam in comments when users do not need the context every time the ID is mentioned.
about 1 year ago in Dynamic objects 0 Backlog

ADA Compliance for Front Chat

No description provided
almost 3 years ago in Live Chat 0 Backlog

Keyboard shortcut: highlighting words

Just convenient.
over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog