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[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...

6 months ago in AI / AI suggested replies (auto draft) 0 Backlog

2 VOTE

Microsoft Copilot integration

https://www.microsoft.com/en-us/microsoft-365/business/copilot-for-microsoft-365

11 months ago in New integration requests 0 Backlog

5 VOTE

Tags on calendar events

Ability to add tags to events on the calendar.

over 2 years ago in Managing/Updating Events 0 Backlog

2 VOTE

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...

11 months ago in AI / Insights 0 Backlog

4 VOTE

Integration with Jira Data Center

have email notifications in Front produced by Atlassian to connect to the objects in Jira/ServiceDesk to do updates like: add comments to the task (internal, public) update assignee update watchers Be able to link an existing conversation in Front...

almost 2 years ago in New integration requests 0 Backlog

2 VOTE

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names

11 months ago in Bulk updates 0 Backlog

4 VOTE

Granular setting to only show calendar notifications

Notification setting that only allows calendar notifications and mutes all other types of notifications

almost 2 years ago in Notifications 0 Backlog

8 VOTE

Disable 'Track sent emails' setting for all channels

Our "seen" tracker tell users when an email has been read by the recipient. It can be disabled for a given channel if it is regarded as too intrusive, however, this is not scalable if an admin wants to ensure it is disabled across all channels. We...

over 3 years ago in Admins can lock teammate-level settings / Compliance & security 0 Backlog

8 VOTE

Shortcut integration

https://shortcut.com

over 3 years ago in New integration requests 0 Backlog

4 VOTE

Ability to bring high priority inboxes to the top of the sidebar

Give people more flexibility to reorder inboxes to ensure high priority inboxes are not lost at the bottom of their sidebar or below the fold.

almost 2 years ago in P1 navigation - left pane 0 Backlog

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