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Allow contact data clean-up to be activated independently of auto-trash feature

Our current data retention policy feature allows conversations to be automatically hard-deleted after a period of time, and then associated contact data is cleaned up when all related conversation data has been deleted. This improvement would allo...

almost 2 years ago in Data retention 0 Backlog

4 VOTE

Clearly list which tags have been added in a rule.

When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...

almost 2 years ago in Workflows 0 Backlog

9 VOTE

Allow delegates for managing calendar

No description provided

about 4 years ago in Managing/Updating Events 0 Backlog

4 VOTE

Hubspot integration - Log conversation as one e-mail chain in Hubspot

Currently, when logging a conversation in Hubspot through a rule every message is logged as a different message.Would be nice to be able to log them as a single conversation.

almost 2 years ago in Existing integrations 1 Backlog

2 VOTE

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

11 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

6 VOTE

Ability to include dynamic variables in scheduling links

Have the scheduling link URL be customizeable with variables

almost 3 years ago in Scheduling Links 0 Backlog

1 VOTE

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.

6 months ago in Core API 0 Backlog

3 VOTE

More Granular Permissions for Moving Messages

Hi! I'd like to be able to restrict moving messages between workspaces. For example, I have an IT workspace that I'd rather users in my Production workspace not be able to move things to. There may also be inboxes in a workspace that people should...

over 1 year ago in Increase granularity of admin permissions / Permissions / Workspaces 0 Backlog

1 VOTE

Co-owning scheduling links

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.

6 months ago in Schedule - manage your calendar 0 Backlog

3 VOTE

Access Contact's Account via Plugin SDK

As a developer, I'm building a plugin application with the Plugin SDK. It would be helpful to access the Account record for the Contact(s) included in a conversation directly in the payload provided by the plugin SDK, rather than being required to...

over 1 year ago in SDK 0 Backlog

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