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Select signature when autoreplying

Self explanatory
over 3 years ago in Auto-reply 0 Backlog

Click calendar notification/reminder and see invite details

When a calendar notification pops up (e.g. 15/0 minute warning), clicking on the alert does not open the calendar item. It just seems to open Front at the inbox. Could it take us directly to that event?
over 1 year ago in Event notifications 0 Backlog

Allow admin to edit teammate login email

Today there is no simple way for a teammate's login email to be updated from within the company settings. Editing the email could potentially trigger a notification to the user. There may be some cases where editing the login email is not permitte...
over 1 year ago in Login and SSO settings 1 Backlog

Capability to broadcast messages on the chat widget during downtime

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.
11 months ago in Chatbots 0 Backlog

Knowledge Base: add a sitemap

Knowledge base: Be able to create a sitemap by language (once multi-language feature is implemented) for SEO purposes.
over 1 year ago in Knowledge Base 0 Backlog

Freshservice IT Service Management Integration

Feature to submit Freshservice incident or service request ticket. Ticket details are synched back to Front for traceability
11 months ago in New integration requests 0 Backlog

Ability to filter or not display personal / shared tags in tags dropdown

For example, don't show personal (private) tags when working in a shared inbox
over 1 year ago in Tags 0 Backlog

Allow delegates for managing calendar

No description provided
almost 4 years ago in Managing/Updating Events 0 Backlog

Auto-switch email signatures for newly composed and reply emails

Hello, I'm able to set multiple email signatures and swap easily between them, where I have one for newly composed emails and one for reply emails, but it would be useful if new and reply emails could automatically detect when to use these two opt...
over 1 year ago in Signatures 0 Backlog

Ability to tell if a calendar the user is subscribed to is "offline"

When a user schedules on the offline calendar with no success, they don't know that an offline calendar is not actually available. Provide an indication that the calendar they are subscribed to is currently an online shared calendar and not an off...
over 1 year ago in Calendar View 0 Backlog