All ideas

At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...

The jumper is based on most recent or most recent unreplied not “most recent unread”

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"

Ability to insert a block of code in an email body correctly either through copy pasting.

I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...

When a contact has multiple emails (or phone numbers), being able to indicate the primary email/phone.

My team uses Application Webhooks to ingest data from Front. We generally only need to access certain fields in an event payload, with most of the data in the payload being discarded. To help save on our ingress bandwidth costs (and Front's egress...

Possibilty to detect user's browser language and adjust chatbot flow accordingly

It's not possible to share an existing conversation to another shared mailbox - you can only move it which is not always appropriate. For example the accounts mailbox might need to be included in a conversation about a payment for an order being h...