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Utilise Ticket Statuses in Company Rules

Ticket Statuses currently cannot be used as conditions or actions in Company Rules - they can only be used in Workspace Rules. This means the rules need to be duplicated for every workspace to apply to all inboxes. This is a time-consuming, manual...
5 months ago in Ticketing 0 Backlog

In-app analytics metrics for a specific conversation

Access the metrics related to a conversation directly in app (replies, resolution etc)
5 months ago in Insights 0 Backlog

Export rules to CSV

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
almost 2 years ago in Admin Experience 2 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
9 months ago in CSAT 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
9 months ago in Insights / Metrics 0 Backlog

Being able to host multiple form channels in KB vs. hosting them as separate resource links

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.
9 months ago in Knowledge Base 0 Backlog

Export tags to CSV

Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
about 2 years ago in Admin Experience 0 Backlog

ATP for attachments

Should support Dynamic Delivery
about 4 years ago in Email channels 0 Backlog

Split calendar view (as Outlook)

Have different calendar to see others availability instead of having all in one --> unreadable
almost 2 years ago in Calendar View 0 Backlog

Allow Multiple Accounts to Exist with the Same Domain

In a situation where I have 7 subsidiaries of Front.com with unique contact lists it would be awesome to be able to identify that a person is associated with a particular location for attribution purposes
over 1 year ago in Contacts 0 Backlog