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Tags API: add ability to see and set 'Archived' property

1) The GET /tags list should include a flag to indicate whether a tag has been archived 2) There should be a way to archive a Tag via API
almost 2 years ago in Core API 1 Backlog

MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...
almost 2 years ago in Snooze / Triage - get to inbox 0 2 Backlog

[Import] Knowledge base external integration with Wordpress

Integrate articles from Wordpress site to Knowledge base articles
about 1 year ago in Knowledge Base 0 Backlog

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text
over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
almost 2 years ago in Existing integrations 0 Backlog

Non-contiguous Copy + Paste

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.
almost 2 years ago in Composer 0 Backlog

Shopify integration: sync Shopify data to Front

Bring Shopify data (orders, customers and products) so we can use it (not just a visual in a side window). For example, creating rules and tags based off Shopify tags would be amazing. We use tags in Shopify extensively and would love our conversa...
almost 2 years ago in Existing integrations / Workflows 2 Backlog

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.
4 months ago in Insights 0 Backlog

Mobile Calendar - See more than 3 days

No description provided
about 1 year ago in Schedule - manage your calendar 0 Backlog

Display Most Recent Email Sender in Inbox Preview

Currently, the name that appears on the top row preview of a new email in an inbox is always the person who authored the first email, followed by who sent the most recent email in the chain (if there is space). Is there a way to customize this? Or...
almost 2 years ago in Core Product Experience 0 Backlog