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[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
4 months ago in AI / AI compose / Composer 0 Backlog

[action] Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...
4 months ago in AI / AI insights / AI knowledge 0 Backlog

Recently used tag dropdown configurable by user

for example: increased from 5 to 10, or toggle off altogether
over 1 year ago in Tags 0 Backlog

PipeDrive CRM sync

Integrate PipeDrive with Front
over 2 years ago in Developer Platform 0 Backlog

Vonage Integration

Use Vonage like Twilio to connect into WhatsApp. I'm not sure if this would be worth exploring as we look at expansion in Europe. Client in Germany brought this up.
over 1 year ago in Developer Platform 0 Backlog

Send notification when conversations is reported as phishing or spam

Allow admins to configure an address that phishing emails should be sent to
over 3 years ago in Admin Experience / Channel management / Security 1 Backlog

Ability to export contacts and accounts from a specific contact list

No description provided
about 3 years ago in Export 1 Backlog

Basic support for writing code in composer

No description provided
about 2 years ago in Composer 1 Backlog

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
8 months ago in Insights 0 Already available

Open attachments in Google workspace

Open attachments in cloud software (ie google sheets, docs etc
about 1 year ago in Attachments 0 Backlog