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[activation] Convert existing tagging rule to an AI tagging rule

This would be a helpful feature that would prevent the need to create new rules.
12 months ago in AI / AI tagging 0 Backlog

Breakdown of any analytics metric by any resource

Resources are currently: inbox, teammate, tag, account, contact
4 months ago in Insights 0 Backlog

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
over 1 year ago in AI / AI tagging 0 Backlog

Adding more time conditions to CSAT surveys

This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
about 2 years ago in Rule conditions / Workflows 1 Backlog

Scheduling Meeting Polls

Ahead of scheduling the meeting, allow for a link to be sent out to multiple people with multiple time options so that everyone can weigh in and give their preference on a meeting time. From there, the organizer then choose to schedule the meeting...
over 2 years ago in Calendar - other 2 Backlog

Trash/delete in Gmail don't sync with Front

Having to delete emails in both is a painful. I dont see a benefit in it not sychronising.
over 1 year ago in Email channels 2 Backlog

Snooze or pause an inbox so emails come through in batches

No description provided
about 4 years ago in Snooze 2 Backlog

Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table
8 months ago in Analytics - Breakdown - Tags / Analytics - Widgets - Tables / Insights 0 Backlog

Turn off contacts auto-suggest

Being able to turn off auto-suggest in composer for all Front users
over 2 years ago in Search sorting 0 Backlog

Download Sequence info as csv

No description provided
over 4 years ago in Outbound/Sequences 1 Backlog