ADD A NEW IDEA

All ideas

Showing 2084

Chatbot handoff - Add "Create Customer Portal Conversation" option

Requesting a 4th option is added for Chatbot end-of-path options - the option to create a new Customer Portal thread. Our team wants to move towards a portal-based support model, so auto-creating a new portal conversation when a chat visitor needs...
4 months ago in Chatbots / Customer Portal 0 Backlog

Trigger workflows from other Front objects, e.g. Contact

Macros or quick action buttons that we can surface on a contact, account or app object card. If we want to be an operations cross team platform it would be great to have actions that appear elsewhere in the platform, not just on the conversation. ...
4 months ago in Macros / Rule actions / Workflows 0 Backlog

Send Later for Comments

Ability to schedule send a comment, as is currently possible with emails. Linked to internal task management use case - allowing an admin to plan ahead and schedule the notification in a timely manner.
4 months ago in Comments / @ mentions 0 Backlog

Resolution metrics per teammate

Want the ability to add the 'number of resolved conversations' as a column in the teammate report. Want to have a quick view of how many conversations each teammate in the workspace completed.
over 1 year ago in Existing metrics 1 Backlog

Expose phishing information through the API

Allow users to see whether a conversation has been marked as phishing when fetching it via the API
over 2 years ago in Core API 0 Backlog

Disable smart merge for individual inboxes

No description provided
almost 3 years ago in Merge / privacy leaks / threading 2 Backlog

Use teammate groups to share Views

Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...
about 4 years ago in Object/resource management / Teammate Groups 0 Backlog

Download Sequence info as csv

No description provided
over 4 years ago in Outbound/Sequences 1 Backlog

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...
over 1 year ago in Insights 1 Will not do

Snooze or pause an inbox so emails come through in batches

No description provided
about 4 years ago in Snooze 2 Backlog