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Increase the Merge conversation message limit - 100 is too low

Merging conversations is my favorite Front feature and we use it extensively. We've recently come up against the 100 message limit (15 people on an email chain and 4 support engineers can hit 100 messages VERY quickly). 100 Message merge limit has...
over 2 years ago in Merge / privacy leaks / threading 0 Backlog

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app
over 1 year ago in Knowledge Base 0 Backlog

Lock emails

hello I think it would be great to be able to lock emails from getting archive or snooze . It could prevent a important email from getting instanly archive or an action not being down on the email
4 months ago in Core Product Experience 0 Backlog

Use different KBs per chatbot/AI answers depending on customer

Jerry Services has multiple internal KBs depending on what insurance company their customer uses - i.e. Geico, FarmersInsurance, Progressive. This brought up an idea where in the future, can we connect multiple KBs to use for AI answers and depend...
over 1 year ago in AI / AI answer for chat / Knowledge Base 0 Backlog

Notes on an account level in Contacts

There currently is the ability to add notes to a contact but when you switch the contact to the account level, that feature goes away. This would allow us to log notes to the account regardless of who reaches out to our support team.
about 2 years ago in Contacts 0 Backlog

CSAT: customize the stars

Allow to customise the CSAT stars , in survey and in signature Problems: Stars are not prominent enough for some customers Allow to make them stand out more. Some customer also want control over the starts look and feel
about 3 years ago in Insights 0 Backlog

Message template report - Outbound metrics - open, click, reply

Outbound metrics (seen / opened / nb of reach out before reply)
over 4 years ago in Insights / Outbound analytics 1 Will not do

Filter message templates

Instead of seeing only 4 recent templates, and then ALL templates and having to scroll through everyone's, can we either increase the RECENT section or be able to filter by our own personal templates?
almost 2 years ago in Message templates 1 Backlog

Loops in rules to process multiple items in a list

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.
9 months ago in Workflows 0 Backlog

Scheduling Meeting Polls

Ahead of scheduling the meeting, allow for a link to be sent out to multiple people with multiple time options so that everyone can weigh in and give their preference on a meeting time. From there, the organizer then choose to schedule the meeting...
over 2 years ago in Calendar - other 2 Backlog