All ideas
Sort by:
Trending
Status:
Planned
Showing 2061
3
VOTE
Check if an answer respect company policies before sending
Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
0
Backlog
3
VOTE
10
VOTE
4
VOTE
Use different KBs per chatbot/AI answers depending on customer
Jerry Services has multiple internal KBs depending on what insurance company their customer uses - i.e. Geico, FarmersInsurance, Progressive. This brought up an idea where in the future, can we connect multiple KBs to use for AI answers and depend...
0
Backlog
5
VOTE
7
VOTE
Audit which teammates aren't using their inbox access
Some company admins want to keep shared inbox access controls to the minimum necessary. A teammate may have been granted access but rarely views conversations in the inbox, which means their access can be revoked. How can we help company admins to...
0
Backlog
3
VOTE
Include the message subject in analytics full event export
With the Analytics full events export, the Subject field is described as "Subject of the conversation" according to the documentation. This field is derived from the messages of each conversation, more specifically the last message of a conversati...
0
Backlog
6
VOTE
7
VOTE
6
VOTE
Calendar notifications sent by an email and as a pop up
This would be really helpful if calendar notifications can be sent also as an email. Many times I get pop-up notifications on my computer, but if I am really busy I just click the x and get on with what I was doing. Often time resulting in that ev...
0
Backlog