ADD A NEW IDEA

All ideas

Showing 1686

An option to hide/minimize OOO replies from recipients

Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.
about 1 year ago in Vacation responders 0 Backlog

Support Viewing Microsoft 365 Group Calendars

Currently, Microsoft 365 group calendars (i.e. those connected to Teams), don't show up in Front. I'd like to be able to see these calendars in Front, otherwise our users have to go back to Outlook to view those calendars.
over 1 year ago in Cal Collaboration / Calendar View 5 Backlog

Core API: Support Conversation Linking

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )
7 months ago in Core API 0 Backlog

Multi-select dropdown field type for teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.
about 1 month ago in Macros 0 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.
3 months ago in Live Chat 0 Backlog

[scale] AI tagging for individual inboxes

No description provided
5 months ago in AI / AI tagging 0 Backlog

Google Chat integration

A p4 integration or channel integration with Google Chat so I can communicate with non Front teammates from within Front itself.
over 1 year ago in New integration requests / Plugins 0 Backlog

Search for calendar events

The ability to search the calendar by event name or invitee to find an existing calendar event.
almost 4 years ago in Managing/Updating Events 10 Backlog

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...
6 months ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 2 Backlog