Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 1419

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
10 months ago in Core Product Experience / Tags 1 Backlog

Ability to duplicate message template

Ability to copy message templates.
over 1 year ago in Message templates 1 Backlog

Admin can enforce 2FA for all teammates

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...
almost 3 years ago in Login and SSO settings 1 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
7 months ago in Contacts / Custom fields / Developer Platform 0 Backlog

"Snooze conversation" rule action

Ability to snooze a conversation from rules.
about 3 years ago in Missing core rule actions 2 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
about 1 year ago in Comments / @ mentions 1 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
almost 2 years ago in Default channel management 1 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
over 2 years ago in Comments / @ mentions 3 Backlog

Zoom Phone channel integration

No description provided
almost 3 years ago in New integration requests 2 Backlog

Multi-language support / localization for Knowledge Base

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...
7 months ago in Knowledge Base 3 Backlog