ADD A NEW IDEA

All ideas

Showing 2075

Support Twilio's smart encoding for SMS channels

When sending messages through the Front API through the Twilio SMS channel, Twilio's smart encoding feature is turned off. (Smart Encoding in Twilio automatically replaces special Unicode characters with GSM-7 equivalents to reduce message length ...
4 months ago in SMS 0 Backlog

Allow automatic merging of open conversations from a given sender

This feature would be very helpful to handle duplicate emails.
4 months ago in Merge / privacy leaks / threading 0 Backlog

Chatbot handoff - Add "Create Customer Portal Conversation" option

Requesting a 4th option is added for Chatbot end-of-path options - the option to create a new Customer Portal thread. Our team wants to move towards a portal-based support model, so auto-creating a new portal conversation when a chat visitor needs...
4 months ago in Chatbots / Customer Portal 0 Backlog

Trigger workflows from other Front objects, e.g. Contact

Macros or quick action buttons that we can surface on a contact, account or app object card. If we want to be an operations cross team platform it would be great to have actions that appear elsewhere in the platform, not just on the conversation. ...
4 months ago in Macros / Rule actions / Workflows 0 Backlog

Send Later for Comments

Ability to schedule send a comment, as is currently possible with emails. Linked to internal task management use case - allowing an admin to plan ahead and schedule the notification in a timely manner.
4 months ago in Comments / @ mentions 0 Backlog

Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient
over 1 year ago in Knowledge Base 1 Backlog

Metrics per workspace on Analytics

Being able to easily compare workspace performance with an overview of every workspace details
8 months ago in Investigation features / New metrics 0 Backlog

[context] Ai tagging based on entity (date, duration, product name, amount...)

Situation & Request Wish to tag based on spec values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in entity detec...
about 1 year ago in AI / AI tagging 0 Backlog

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable
almost 2 years ago in Knowledge Base 0 Backlog

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
about 2 years ago in Notify 0 Already available