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Support Required Tagging rule on the mobile app

Our untagged emails are originating from archived emails accessed via cell phones. We would like the required tagging rules to also apply to the email application on mobile devices.

4 months ago in Workflows 0 Backlog

6 VOTE

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work

almost 2 years ago in Existing integrations 0 Backlog

2 VOTE

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base

8 months ago in AI suggested replies (auto draft) 2 Will not do

3 VOTE

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).

12 months ago in AI / AI tagging 0 Backlog

12 VOTE

OneDrive Integration

No description provided

almost 4 years ago in New integration requests 0 Backlog

2 VOTE

Remove the default "x is using Front, the customer operations platform for exceptional service at scale."

When you want to email guests of a calendar meeting, the following message is always appended to the bottom of the email "x is using Front , the customer operations platform for exceptional service at scale."

8 months ago in Schedule - manage your calendar 0 Backlog

2 VOTE

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.

8 months ago in CSAT 0 Backlog

6 VOTE

New tools to recognize phishing attempts.

Due to an increase in phishing emails lately and a possible influx of more capable attempts with the advancements in AI tech it's important to make sure there are processes in place to catch them before they can cause issues. The idea is a new rul...

almost 2 years ago in Rule actions 0 Backlog

5 VOTE

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

over 1 year ago in Analytics - Conversation origin and journey 0 Backlog

3 VOTE

UNATTENDED FORCE OUT OF OFFICE

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...

12 months ago in Core Product Experience 1 Backlog

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