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A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...
11 months ago in Developer Platform / Knowledge Base 0 Backlog

[context] AI summarize available in discussions

This would be incredibly beneficial to summarize the content of a discussion. I work within a multi-lingual team so it would also be great to summarize and translate a conversation as the current "Summarize with AI" does with email threads
almost 2 years ago in AI / AI summary 0 Backlog

Snooze or pause an inbox so emails come through in batches

No description provided
over 3 years ago in Snooze 2 Backlog

Search in everywhere (spam, trash, inboxes)

No description provided
over 2 years ago in Search location 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
7 months ago in CSAT - Customisation - survey - Link 0 Backlog

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app
about 1 year ago in Knowledge Base 0 Backlog

Dynamic Front Chat welcome messages

Ability to configure different Welcome Messages for Front Chat across your website depending on URL
over 2 years ago in Live Chat 0 Backlog

Trigger rules when a conversation is split

When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.
over 3 years ago in Rule trigger 1 Backlog

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.
4 months ago in Core API 0 Backlog

Customize location of the conversation list and conversation view

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...
over 1 year ago in Navigate - find your work 1 Backlog