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Disable smart merge for individual inboxes

No description provided
over 2 years ago in Merge / privacy leaks / threading 2 Backlog

Set chatbot hours and/or conditionally split chatbot responses based on hours

At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
over 1 year ago in Live Chat 0 Planned

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.
over 3 years ago in Rule library 2 Backlog

Color coding for shared calendar events

We are using a shared calendar and hoping to have specific event types show as unique colors: For example 1. Training = Blue 2. Demos = Green When viewing this shared calendar within Front Calendar feature or setting the event it does not appear t...
about 4 years ago in Cal Collaboration / Calendar View 2 Backlog

API-triggered transitions for conversation stages

No description provided
11 months ago in Conversation Stages 1 Will not do

Language support: Chinese

No description provided
about 1 year ago in Native features 0 Backlog

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
about 1 year ago in CSAT - Customisation - Survey 0 Backlog

Multi language chatbot

Possibilty to detect user's browser language and adjust chatbot flow accordingly
over 1 year ago in Chatbots 0 Backlog

Keyboard shortcut: block sender

No description provided
almost 2 years ago in Core Product Experience 2 Backlog

Turn off contacts auto-suggest

Being able to turn off auto-suggest in composer for all Front users
about 2 years ago in Search sorting 0 Backlog