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Expose phishing information through the API

Allow users to see whether a conversation has been marked as phishing when fetching it via the API
about 2 years ago in Core API 0 Backlog

Better language detection

We use a library, this probably means looking for a better one\.
about 4 years ago in Rule conditions 0 Backlog

Error Codes for WhatsApp on mobile

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.
7 months ago in Native features 0 Backlog

Notes on an account level in Contacts

There currently is the ability to add notes to a contact but when you switch the contact to the account level, that feature goes away. This would allow us to log notes to the account regardless of who reaches out to our support team.
over 1 year ago in Contacts 0 Backlog

M365 sensitivity labelling support (Purview)

M365 (Exchange Online) allows users to label emails with sensitivity labels that invoke certain protections, usually watermaking and/or encryption. When using the Outlook client, I get a default label for everyday email, and I can change this to a...
11 months ago in Compliance & security / Security 0 Backlog

Auto-reply including conversation history

No description provided
about 4 years ago in Auto-reply 0 Backlog

Adding more time conditions to CSAT surveys

This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
almost 2 years ago in Rule conditions / Workflows 1 Backlog

Create the ability to pin a tag

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation
7 months ago in Tags 0 Backlog

Report on individual tags

No description provided
almost 3 years ago in Analytics - Breakdown - Tags 0 Backlog

Shared scheduling link for multiple people

Ability to have scheduling links for 2 or more people so that all teammates can offer their availability and a guest can schedule with any of them.
about 4 years ago in Cal Collaboration / Scheduling Links 0 Backlog