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Delegate all inboxes but not private discussions

At the moment you cannot delegate all inboxes of a member of staff without showing all their private discussions. But if you turn off delegation and select their inbox, you can then no longer see assigned emails etc.
over 1 year ago in Delegated inboxes 0 Backlog

Ability to verify chat visitor identity using fields besides email

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.
over 1 year ago in Live Chat 0 Backlog

Tasks in calendar

No description provided
over 1 year ago in Other (CPX) 0 Backlog

Duplicate calendar events

No description provided
almost 2 years ago in Create New Event 0 Backlog

Totango integration

No description provided
almost 2 years ago in New integration requests 0 Backlog

Discord channel integration

No description provided
almost 2 years ago in New integration requests 0 Backlog

Pin or unpin comment via API

No description provided
almost 2 years ago in Resources 0 Backlog

Sync Drafts Started In Gmail

I think it would be important that drafts created with another email client (e.g. Gmail) could be synchronised in Front. This would allow us to avoid having to change clients several times a day.
about 2 years ago in Two-way sync 0 Backlog

Explicit "empty value" cases in rule conditions

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").
about 2 years ago in Other (workflows) 2 Backlog

Prevent teammate's manually merging conversations

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
about 2 years ago in Conversation/inbox permissions 0 Backlog