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CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.
over 3 years ago in CSAT 0 Backlog

Select multiple parts of an email

Possibility to mark out multiple parts of message by holding down CTRL
about 2 years ago in Composer 4 Backlog

Sync the Drafts folder from Exchange Online into Front, into Drafts

Please sync the Drafts folder from Exchange Online into Front, into Drafts. (Same as you do for other folders in an Exchange Online mailbox). For context: Sage 200 accounting software generates emails into Drafts of a user's mailbox. User then has...
about 2 years ago in Two-way sync 0 Backlog

Application Webhooks Private Inbox Scope

Right now application webhooks are restricted to the shared inbox scope. It would be nice if the scope could be extended to include private inboxes.
3 months ago in Developer Platform 0 Backlog

Copy teammate groups when using "Clone settings from an existing teammate"

Be able to clone a teammate's teammate groups when inviting a new teammate and using the "Clone settings from an existing teammate".
3 months ago in Admin Experience 0 Backlog

Customize location of the conversation list and conversation view

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...
almost 2 years ago in Navigate - find your work 2 Backlog

Allow scheduling links to show meetings more than 2 months in advance

No description provided
about 3 years ago in Scheduling Links 0 Backlog

Allow multiple periods of business hours in a single day

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch
over 1 year ago in Admin Experience / Workforce management 1 Backlog

Ability to set "Session Idle Timeout" at Team and Individual User level

Currently the "Session idle timeout" function can only be applied at a company level; we have different employees with different roles and different times they should/shouldn't be getting assigned emails (i.e. some all the time, some should stop b...
over 2 years ago in Core Product Experience / Other (CPX) 1 Backlog

Setting to automatically "Expand All" messages

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.
over 2 years ago in Core Product Experience 0 Backlog