All ideas

Currently, shared contacts are shared with everyone in the company rather than by workspace. I'd like to be able to separate out shared contacts to specific workspaces, rahter than to everyone, to avoid confusion and support our security team's le...

When entering a internal comment you can see when a user is 'Out of Office', it would be great if we could hover over this and it would show when that user is out of office for example; 01/05/2025 09:00am to 01/05/2025 11:00am - this would help ma...

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...

On mobile, please find a way to navigate from one thread to another easily [interpretation: when you have a conversation open in mobile app then to move to another conversation you have to navigate back to the conversation list. You can't just go ...

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).