All ideas

Showing 1704

Allow disabling calendar notifications

This idea is related to https://front.ideas.aha.io/ideas/PRD-I-4204 from a technical perspective, but would solve a different 'problem'. I don't use Front's calendar. We have the - very cool - Notifications section in our profile to control the no...

over 1 year ago in Event notifications 0 Backlog

7 VOTE

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...

over 1 year ago in Live Chat 0 Backlog

6 VOTE

A preference to default to time stamp

No description provided

over 1 year ago in Triage - get to inbox 0 5 Backlog

8 VOTE

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.

almost 2 years ago in Workflows 4 Backlog

6 VOTE

Move multiple messages to a new conversation

Instead of moving a single email to a new conversation, it would be great to be able to move either everything starting with a particular message/email, or selected ones, to a new conversation. Right now, if you don't think to move to a new conver...

over 1 year ago in Merge / privacy leaks / threading 0 Backlog

7 VOTE

Saved Search / view

The ability to save searches so you don't have to type them out each time.

over 1 year ago in Core Product Experience / Search 1 Backlog

8 VOTE

Jira Service Desk integration

https://www.atlassian.com/software/helpdesk-software

almost 2 years ago in New integration requests 2 Backlog

6 VOTE

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable

over 1 year ago in Knowledge Base 0 Backlog

6 VOTE

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library

over 1 year ago in Notify 0 Already available

7 VOTE

Track how many chat visitors click on links provided in chatbot flow

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.

over 1 year ago in Chatbots 0 Backlog

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